Need Answer

I Installed a Lima Ultra ... The software is so BAD ... I don't know how to describe it !!

1. Connectivity is dreadful.

2. Backs Up some files.

3. No features such as searching or sorting ... on the Android App,

Comments (14)

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Kim

When I first had issues with it they did respond to my emails; their "fix" was to reformat the drive on my computer, uninstall and reinstall Lima app. I ended up doing this twice; then I was able to see the drive. However it would not synchronize between computers (i.e. on one computer it would show there is 200 GB of data on the drive; on another computer it would show there was 300 GB on the drive). It seems as if it began to upload to the drive and then just stopped.

The way it seems to work is that if you are backing up from computer X to the Lima, which is in a location with computer Y, first all your files are copied to the c:\users\your user\app data\roaming\Lima on computer X (as I recall; I uninstalled it all from my PC because I have given up but I think that was the path). Then, over time, it uploads from that local folder to the USB HDD in location Y. Depending upon your settings (whether you want to keep a local copy), it may then delete the files from c:\users\your user\app data\roaming\Lima on computer X once they are uploaded to the USB HDD in location Y. The problem is that the upload is completely unreliable. I waited days, and it would just not upload. So finally I gave up, uninstalled all the apps, and have a new paperweight.

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Steve:

You are certainly more helpful and responsive than Lima's customer service! I'm not ready to use it as a paperweight yet, but getting closer.

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I can't even get the Software to install.