Answered

Lima is offline

It's from yesterday that my file device is offline. I tried to follow all the instructions in the faq but the issue is still present. I think my device has broken. Is it possible to perform a restore? Thank you, Francesco.

Comments (19)

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My Lima also stopped working. Tried everything, but the device is dead and doesn't shows up in my router. Contacted the supportteam a week ago, but i don't get any answers, even after several emails.. Does anyone know how to save the stored files? The harddrive is oke and i can open the lima-folder when connected directly to my laptop. When i can get my files back i throw awaythe Lima en store my files in the cloud. I think it's a lousy device and the service is the same. I'm very dissapointed.

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Thanks, i look at it.

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Yes, this works. Thanks.

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Two of my three Limas have been OFFLINE since last summer. Support either ignores me or sends the standard instructions (restart, replug, etc.). After that, they no longer respond. Unbelievable.

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My immediate problem was solved (after about 6 months total). Lima sent me two new power cables/adapters for my two original Limas. Now they are working again. So my problem was that the power adapters broke (incidently around the same time, even though they were physically in two different countries).

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I believe I have found something. I am on my second Lima, second router and second hard drive all with the same behavior. After the most current reset, I started replacing my files a small chunk at a time. I originally had 65 GB worth of information and Lima was auto uploading all of the photos from one of my mobile devices.

I believe one of my photo files was corrupted and caused all of these issues. I am not going to try and find the corrupted file because Lima does not allow you to reset your account or change drives with out them.

OF my 4 requests for support they only responded to one.

They are clearly either overwhelmed or going out of business.

We use the Lima with great caution now.

Debbie