Answered

Support

2 weeks (!) now that my topic requests a simple answer.

I'd appreciate if someone at Lima would take the support serious - and reply to questions & issues from customers. Instead, they seem to rely on other users capacity, compassion & time to do the job in their place. Unfortunately quite common in the 2.0 business where money is king, not the customer. Why support, once the product sold?

Quite annoying, and a reason not to recommend this product which really convinced me in the first place.

Comments (7)

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Completely agree, I have posted a similar post, but doubt anyone from Lima will respond. This product is nothing like was advertised, and besides that it just doesn't work....... live and learn. I am upset because I have 100's of GB of files that I am trying to recover off my own HDD drive now.

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i agree with you. Now, i have a problem with product and their not reply to me from 1 weeek! it's crazy! i will call my lawyer, i would my money back!

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Hello there,

@Dan : did you try to retrieve you data with our retrieval tool please? It's available here. If it's not working, and if you still have the error "Already in use", please do not hesitate to send an email to our Support Team.

@Alfonso : we see that you already contact our Support Team, you should already have a reply.

Thanks!

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…money spent on a double Lima (for "backup") + 2 hard drives + time...

Back to Dropbox!

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Has anyone found phone support?

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Hello John,

We are sorry but there is no phone support.

If you have any question or need help, please contact us here : https://support.meetlima.com/requests/new

Regards,

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Hello Dirk,

Your message about the local copy has just been replied. You will be contacted soon by our Support Team.

Best!